1. Orders Delayed.
For orders shipped to the USA or Canada, it will be counted 45 days after orders departed from CJ warehouse. Know that sometimes, the order had arrived at the nearest post office to the buyer and make it pending because of insufficient address, package unclaimed, no such number, etc. It will be much more convenient for clients to contact local post office or go to the post office for delivery.
2. Orders not Received.
We will not deal with the refund or resend if the tracking information shows the order is delivered. If the client do not receive the package, a non-delivery certification issued by the local post office with an official seal is necessary.
3. Products Damaged.
We offers a full refund or a replacement if packages arrived are badly damaged. We also offers a partial refund or a replacement if packages arrived partially damaged (except thread, slightly wrinkled, small scratches etc.). For damaged packing boxes, We cannot offer any refunds or other after-sale services due to the long-distant international delivery.For ordinary products,The clients shall complain or open a dispute with you within 5 days after packages are delivered.
4. Incorrect or Missing Products.
For incorrect products, We offers a full refund or replacement. For products with wrong color, size which doesn't affect product function, etc., We offers a refund or resend if you provide a screenshot with proof like receipe. For parts missing which doesn’t affect product function, We may refund partially or resend the missing part; for parts missing which affect product function, We will resend the product only. For accessories, We will resend the accessories.
5. Unacceptable Disputes.
a. The buyer does not like it.
b. The product description is not real.
c. Products smell unusual.
d. The buyer ordered the wrong items or SKU.
e. The shipping address was provided incorrectly.
f. Product difference was negotiated in advance.
g. Tracking information deleted by logistics companies or local post offices.
If you have any questions about these refund policies, You can contact us:
- By email: firstname.lastname@example.org