Shipping policy

It's important to start by clarifying to customers that your order processing times are separate from the shipping times they see at checkout. 

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Include any other pertinent information towards the beginning, such as potential delays due to a high volume of orders or postal service problems that are outside of your control.

Domestic and international Shipping Rates 

Shipping charges are displayed at checkout. 

Your order may be subject to import duties and taxes  which are incurred once a shipment reaches your destination country. Indiana&Wich is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 3 days of receiving your shipping confirmation email, please contact us at

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery. All the others criteria for a refund can be found in the Refund policity page. In the event that your order arrives damaged in any way, please email us as soon as possible at indianawich@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at indianawich@gmail.com